Customer Service

Contact Us

Pickard
782 Pickard Avenue Antioch, IL 60002
Monday: 9 am - 4:30 pm Tuesday: 9 am - 4:30 pm Wednesday: 9 am - 4:30 pm Thursday: 9 am - 4:30 pm Friday: 9 am - 4:30 pm Saturday: Closed Sunday: Closed

Ordering

To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-847-395-3800 during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent an order confirmation via e-mail.

Payment

Sales Tax
There is a 0% sales tax on orders shipped to Illinois addresses. Tax is charged on shipping charges when the item is shipped to an Illinois address. All other states are tax exempt.

Forms of Payment
Visa, Mastercard, Discover and American Express

Privacy

When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please message us.

Shipping & Delivery

Free shipping over $300. (No furniture, rugs, etc.) Under $300, the shipping fee is 8% of the order total (excluding tax) plus $8.00.

We ship purchases via UPS. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

  • We DO NOT ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday.
  • Hawaii, Alaska & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-847-395-3800 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  • Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express Shipping
If you need express shipping, please call 1-847-395-3800 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

Merchandise Pricing & Availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

Returns & Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

All sales final on special orders.

Return the product to: 782 Pickard Avenue, Antioch, IL 60002 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-847-395-3800.

Damaged Goods Policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: UPS: 800-742-5877.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

About Pickard

The Pickard China story dates back to 1893 when Wilder Pickard established the company in Edgerton, Wisconsin. At the turn of the 20th century, Pickard was moved to Chicago where the company specialized in hand-painted art pieces and dessert and tea sets. Artists from the famed Art Institute of Chicago and all over Europe came to Chicago to decorate one of a kind ceramic pieces. These early pieces are now highly sought-after by collectors on the secondary market. Wilder's son, Austin Pickard, joined the business in the late 1920's and soon began experimentations in developing a fine china dinnerware body. He moved the company to its present Antioch, Illinois location in 1930 and seven years later introduced the warm white china with the lion trademark still used today. This beautiful china, then as now, is noted for its graceful shapes, lightness and delicacy, unusual strength and brilliant glaze. The third generation of the family, Pete Pickard, succeeded Austin as president of the company in 1966 until his retirement in 1994. His brother-in-law, Eben Morgan, became president in January 1994, serving in this position until December 2005. The family tradition remains in place today - Mr. Morgan's son, Andrew Pickard Morgan, succeeded his father in January 2006 and serves as the company's current president, representing the 4th generation of family members to lead Pickard. Today Pickard ranks among the finest china made anywhere in the world. The same painstaking craftsmanship and skilled handwork necessary to produce top quality ware has not changed through four generations. Each piece of china produced in the Pickard factory passes through a minimum of 21 stages and three 100% inspections, and is handled by Pickard employees averaging 18 years on the job. The Pickard factory is a rarity in that it is a small family business manufacturing high quality chinaware in an era of huge companies merging and acquiring, becoming larger than ever. Pickard's size is an advantage in today's market because of the care and attention that is paid to each piece. All patterns are decorated with 24K gold (never anything less), pure platinum and brilliant cobalt, with a style that caters to a niche of clientele looking for elegant, timeless upscale dinnerware. In 1977, Pickard, Incorporated was selected by the U.S. Department of State to manufacture the official china service used by our embassies and other diplomatic missions around the world. The special decoration has an embossed gold border of stars and stripes, and an embossed reproduction of the Great Seal of the United States. Pickard has also been commissioned to produce custom china for Air Force One, Blair House and Camp David. During the 1970's and 1980's, Pickard China produced many limited edition collector's plates and bowls, and the company was the recipient of many awards, including: being named "Best Manufacturer of Limited Editions" four times by the National Association of Limited Edition Dealers; being named as the manufacturer of the "Plate of the Year" three times by the Bradford Exchange Ltd., a recognized authority in the collector's plate market; and being named "Best Manufacturer of Limited Editions" by readers of Plate Collector magazine for seven consecutive years. Pickard China has over the years been selected to produce exclusive fine china services for heads of state and many prestigious hotels, restaurants and corporations. The King of Saudi Arabia, Hilton, Sheraton, and Marriott hotels, General Motors, the U.S. Air Force and the Queen of England are among a few who have chosen Pickard for their finest dining. As we move into the 21st century, Wilder Pickard would be proud that his dream is still alive and flourishing. Most recently, the company has introduced a new line of white body fine china. While Pickard continues to adapt and innovate for the future, its commitment to maintaining the quality that has made Pickard "America's Finest China" has not been compromised. This tradition is recognized and appreciated in markets around the world.